Making an Appointment

Making an appointment at the Daly City Youth Health Center is simple, and you don't need insurance, money, or a parent's permission for most services. Here's exactly how it works, step by step, so there are no surprises.

Step 1: Call us

To make an appointment, call (650) 985-7000. Please be patient — our phone lines are often busy, so if you don't get through right away, try again in a little while.

When you call, be ready to share:

• Your address and phone number
• The reason for your visit (a general idea is fine — "birth control" or "a check-up" is enough)
• Whether or not you have insurance

You can ask us to call you back from a blocked number or to be discreet when we call — just tell the person on the phone what works for you.

Step 2: Don't let insurance stop you

If you don't have insurance, that's not a barrier. We can often sign you up for government-sponsored coverage — Medi-Cal or Family PACT — that pays for most or all of your visit. For confidential services like birth control, STI testing, and pregnancy care, enrollment happens right at your appointment and stays private.

Some key things to know:

• No insurance? We'll help you enroll in a program that covers your care.
• Private insurance (Kaiser, Blue Cross, Aetna, etc.)? You can still use DCYHC for confidential services.
• Government insurance (Medi-Cal, Health Plan of San Mateo)? We can see you for all of your general health care too.
• Worried about a bill? Ask about costs when you call — staff will tell you honestly what to expect.

Step 3: Know who we see

We see teenagers and young adults starting at age 12, up through age 24 (until you turn 25). You don't have to live in Daly City, and you don't need a parent with you for confidential services.

Step 4: Come as you are

You don't need to prepare a speech or have the right words. If you're nervous, that's normal — our staff works with teens all day, every day, and there's genuinely nothing you can say that will shock or disappoint them. If it helps, bring a friend for support, or write your questions on your phone beforehand so you don't forget them.

Everything about your visit is confidential. Without your consent, we will not share any details of your visit — with parents, schools, or anyone else — except in the rare safety situations required by law, which we'll explain to you in plain language before anything happens.